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Identity Theft Protection

Capital Bank wants to help you to protect yourself against online schemes. Email fraud is one of the more common and damaging methods used to scam customers on the internet today. By educating yourself and following some simple tips you'll be less likely to fall victim to one of these schemes.

Additionally, you can protect yourself further with Choice Checking.

Capital Bank will never ask for you to send personal or financial information by, in response to, or via a link in an email. Capital Bank staff will never initiate a phone call asking for financial information, such as your account numbers, social security numbers or balances. When YOU call Capital Bank, we may ask you for specific information in an attempt to verify your identify before disclosing financial information. If we have reason to doubt the authenticity of a caller, we are not required to provide financial information.

Common Online Fraud Schemes:


Phishing schemes use forged emails claiming to be from someone (an individual or company) you know and trust. They attempt to get you to reveal sensitive information like user IDs, passwords, account numbers or other sensitive data. Criminals will use this data to access your accounts, financial information and/or your identity.


Many forged emails ask you to supply, confirm, or update personal information by clicking on a link in the email. The link will connect you to a webpage or login that appears to belong to the company mentioned in the email. This is referred to as a "spoofed" site. Often the site looks just like the company's site&mdas;but it's not. The spoof may be a pop up window or an embedded image over the actual site. The goal of the criminals is to get you to enter your personal data so they can steal your information.

Help us help you: Forward suspicious email to us!

If you suspect you've received a fraudulent email, DO NOT RESPOND TO THE EMAIL! Instead, contact us as soon as possible at 706-866-1146.

Some useful links:

Prevention Tips:

1. Don't open emails from senders you don't know.

2. Never access a website from a link in an email, especially a website that asks for personal information.

3. If you have any doubts about the authenticity of an email, do not respond, call the sender, or type in the web address.

4. Beware of emails sent offering you a prize or a discount and then asking you to choose a user id and password (most people use the same access information for several accounts which is easier to remember. Thieves will collect your login information and try them at other sites, like financial institutions or credit card sites).

5. Do monitor your account activity closely and watch for unusual activity—you can use Capital Bank's Online Banking to monitor account balances, 24/7.

6. Change your password every 60 days.

7. Note that fraudulent emails often include misspellings and poor grammar.

8. Update your anti-virus software frequently. Common anti-virus software includes McAfee and Norton.

9. Beware of emails with a sense of urgency; attempting to rush you into action. Messages like, "Update now or we'll close your account..."

10. Do not include personal or sensitive data in or in response to an email.

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