Lost or Stolen Card
If you lose your Capital Bank debit card, call us immediately at 706-866-1146 during normal banking hours. After hours please call Capital Connection at 706-866-1171 and press Option 2 for service 24 hours a day, seven days a week.
Capital Bank subscribes to a fraud prevention program called ENFACT. If you receive a phone call from a Voice Response Unit (VRU) asking you to verify suspicious transactions on your debit card, please do so. They will not ask you for your debit card number or account information. The ENFACT VRU phone number is 1-866-750-9107. A quick response from you can help us protect you from fraud.